Refund & Cancellation Policy
We believe in fair, transparent pricing and only bill for value delivered. This policy explains when refunds and cancellations apply.
1. Cancellation before work begins
You may cancel any engagement within 24 hours of payment and before we begin work — a full refund is issued to the original payment source within 5–7 working days.
2. Partial refunds
If work has begun but the engagement is cancelled mid-way, we refund the pro-rata unused portion of professional fees. Government fees, stamp duty, DSC cost, DIN cost and portal charges are non-refundable once paid to the authority.
3. No refund cases
Refunds are not available for (a) engagements where filings/registrations have been successfully completed, (b) delays caused by client-side missing documents beyond 30 days, (c) rejections by government authorities due to client-supplied inaccurate information.
4. Service credit
In place of a cash refund, clients may opt for a Taxpex service credit valid for 12 months across any Taxpex service — no expiry penalty.
5. How to request
Email contact@taxpex.in with your invoice number and reason. We respond within 2 working days and process approved refunds within 7 working days.